For inquiries related to customer service, please submit your questions through our Private Inquiry, Guest Inquiries, or contact us via email at en.eggiscoming@help-cs.com.

Please be aware that we cannot respond to commercial inquiries sent to our non-commercial email address, egg@eggiscoming.com.

Return Address:

Recipient : EGG IS COMING

Address : eggiscoming, Fastbox Songrim, 151, Bongsu-daero, Seo-gu, Incheon, Republic of Korea 

Zip code: 22845

All requests for returns and exchanges must be made within 7 days of receiving the item (even for defective items).

Once confirmed items must be returned immediately within 10 days.

Please note that the deadlines are based on KST (Korean Standard Time).

Also, please take into consideration that we accept qualifying returns but not exchanges for change of mind.

EGG IS COMING must be contacted via the Q and A Board before making any returns or exchanges.  

Product availability must be checked first for exchanges. 

When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A Board. 

If any items are missing from your package, contact our customer service the day you receive your package.

EGG IS COMING will only bear the shipping costs of defective or wrongly shipped items.  

All other shipping costs will be the responsibility of the buyer.  

If non-defective items are sent to EGG IS COMING along with defective items, the buyer will be responsible for all shipping costs.

Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

The following are not eligible for returns/exchanges:

• Any item where the tags have been removed, regardless of if they were defective before arrival.
• Customized or handmade items.
• Items that show traces of use, wash, or alterations.
• Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
• All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer

EGG IS COMING  is not responsible for problems caused by carelessness of buyers. Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Slowand according to seller and buyer’s protection laws.  Please wash and care items according to the tips stated on the website.

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.  If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.

Hello to all, it's EGG IS COMING!

We will be on vacation accordingly to the Korean National Holidays on 2024:

We apologize for any inconvenience this may cause you in advance. :(

May 15 – Buddha's Birthday 

June 6 – Memorial Day

August 15 – National Liberation Day

September 16 ~ 18 – Korean Thanksgiving Holiday

October 3 – National Foundation Day of Korea

October 9 – Hangul Proclamation Day

December 25 – Christmas Holiday

Our customer service center, shipping staff and stock management team will not be in operation so if you have an inquiry about your order, you can leave us a message.

We will get back to you as soon as we can.

Thank you always for shopping with us.

Have a great day!